Australian supplier of quality fabrics for those who love to sew!
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FAQ's

Where are you located?

Fabric Haven is based in Brisbane, Qld.  

Shipping Costs

Our shipping rates are shown below:

Regular Express
Small  $9.40 $12.40
Medium $12.75 $16.25
Large  $16.10 $20.10
Extra Large $19.40 $26.40

  

How long will it take for my order to arrive?

In Stock fabric:  We will endeavour to get all in stock fabric posted within 1-3 business days.  Orders placed over the weekend or on a public holiday will be posted next business day. 

Pre Order fabric:  Our current turn around time for pre-order fabric is approx 8-10 weeks,  however, due to the current COVID-19 crisis and the severe impacts it is having on delivery services throughout the world, this time frame may extend out another 2-4 weeks.  

You will receive an email with your tracking number once your parcel has been posted off. 

Returns/Exchanges

We pride ourselves on providing sensational customer service and ensuring all orders leave us in perfect condition.  All of our fabrics are inspected prior to cutting to ensure there is no major printing flaws, however, we are human and sometimes a printing flaw may be missed.  

Sometimes fabrics will have minor flaws.  Any flaw smaller than 1-2cm will be classed as a minor flaw & will be shipped.  Any flaws that are on the selvedge are not considered flaws, as that part of the fabric is not usually used.  The selvedge is 10cm on either side of the edge of the fabric.   

Print colours can vary due to the printing process, therefore almost every print will be slightly different to the last. 

Fabric may also feel different from one batch to the next, this is due to the fabric softener that the printers use when they wash the fabric after the printing process is complete.  Sometimes you may receive fabric that feels different to the last batch.   

Should you receive fabric that has a flaw that is outside of the 10cm selvedge and greater than 2cm in size, please send a photo through to us, so we can rectify the problem for you by offering to discount the fabric you have received.

Unfortunately, we are unable to provide a refund or exchange if you change your mind or wish to cancel your order.